Knowledge Base
Support
Contacting supportSourcing Dojo
Our easy-to-use eSourcing software allows procurement teams to effectively manage data, minimise costs, and mitigate risk while delivering real value.SIM Dojo
Seamlessly integrated into our suite of eProcurement solutions, SIM Dojo is designed to support fast-paced and effective supplier onboarding.New Features
Here we have small guides to show you new features we have released on Market Dojo
Recent Articles
How do I contact Market Dojo support?
If you need to contact Support you have several options available to you. You can contact us via email, phone, submit a ticket via the portal or speak to us via Live Chat. Email Us You can email us at support@marketdojo.com. Call Us Call us on +44 ...How do I reject a supplier?
What is the issue you're facing? I would like to reject a supplier/participant that I have invited to an event in Sourcing Dojo. How do I do this? Solution In order to reject a participant: - Log into your event in Sourcing Dojo - Click on the ...How do I archive or un-archive a contract?
What is the issue you are facing? I am trying to archive or un-archive a contract in Contract Dojo. How do I do this? Solution To archive a contract In order to archive a contract in Contract Dojo log into Contracts and you will the list on contracts ...How do I enable expiry dates on documents?
What is the issue you're facing? I want to enable expiry dates on my questionnaires in SIM Dojo. How do I do this? Solution 1. Go the the questionnaire in SIM Dojo that you would like to edit. 2. Find the question you would like to add an expiry date ...How to configure SSO integration using SAML
What is the issue you're facing? I would like to configure SSO integration with Market Dojo using SAML Solution Understanding SAML This article explains how to integrate Market Dojo with SAML. It also explains the features that are, and are not ...
Popular Articles
I am a supplier, I have received an invite but I cannot get access to the event
There are two ways to gain access to an event. 1) If you received a specific invitation e-mail, usually with the subject line like “New supply opportunity for....”, then in that e-mail is an activation link that takes you to the sign up page, ...Can I remove documents that I have uploaded
What is the issue you're facing? I would like to remove some documents that I have uploaded. How can I do this? Solution Unfortunately, it is not possible for participants to remove files that you have uploaded. This is because it is possible that ...I have tried to sign up but it says my email has been taken so how should I proceeded.
What is the issue you're facing? I have tried to sign up but it says my email has been taken. What do I do now? Solution This usually happens when the person running the event has already registered you on your behalf. You may see a message like ...I have submitted my questionnaire, but want to edit it?
What is the issue you're facing? I have submitted my questionnaire, but I need to change something. How can I edit it? Solution Depending on the settings the Host has applied there are 2 ways to do this. Option 1 1. Go to the questionnaire and in the ...How to configure SSO integration with Okta
What is the issue you're facing? I would like to configure integration between Market Dojo and Okta. How do I do this? Solution What does Okta do? Okta allow organisations to adminster security centrally. Here is an explainer video of what it means ...