Troubleshooting - All the scoring has been completed on my supplier, however they are still showing as 'Scoring in Progress'

Troubleshooting - All the scoring has been completed on my supplier, however they are still showing as 'Scoring in Progress'

What is the issue you're facing?

I have ensured all scoring for my supplier is complete but the status is still showing as scoring in progress. How can I try change the status on my own?

Solution

If you have completed all the scoring and the suppliers status is still showing as 'Scoring in Progress', first try to re-save the scores that have been input.

If you are not the only scorer you would need to ask that the other scorers also follow suit. Once this is done it should reset the request and push the status through.

If you are unable to score make sure that you are the nominated scorer meant to score that section.

If this issue persists please email support@marketdojo.com for assistance and we will get this changed to the correct status for you.

    • Related Articles

    • Why am I unable to make an approval in Supplier Onboarding?

      What is the issue you're facing? I need to make some approvals in Supplier Onboarding but I'm not able to. Why is this? Solution There could be a few reasons why you are unable to make an approval on SIM, please see these below: You are not an ...

    • How can I approve a supplier in Supplier Onboarding?

      What's the issue you're facing? I need to approve a supplier in the Supplier Onboarding module. How do I do this? Solution In order to approve a supplier you will need to follow these steps: Approvals When a supplier has answered all of their ...

    • Getting started with Supplier Onboarding

      What's the issue you're facing? I have purchased the Supplier Onboarding module and need to set this up but am not sure where to start. What should I do? Solution The below articles should help you understand and navigate setting up your Supplier ...

    • Supplier Onboarding Event Configuration Checklist

      Before finalising your SIM Dojo onboarding process and inviting suppliers, we recommend checking that you’ve done the following: Essential: Mapped out your current onboarding process and considered whether this could be optimised / improved Top tip: ...

    • How do I archive a questionnaire from a supplier in Supplier Onboarding?

      What is the issue you're facing? I would like to remove a questionniare from a supplier but still be able to see all the information they entered on that questionnaire. Is this possble to do? Solution To do this you can archive a questionnaire. This ...