My documents have expired and I need to update them. How do I do this?

My documents have expired and I need to update them. How do I do this?

What's the issue you're facing?

I have recieved an email telling me some of my documents have expired and I need to upload new documents. How do I do this?

Solution

If you have received an email informing you that you have expired documents, please click on the questionnaire link (see below) in the email you have received:



This will take you directly into the questionnaire where you have an expired document. Please upload new document and click submit to submit your new document. (follow steps 3-6 below)

If you are already logged into the tool, please follow the below steps on how to upload new document:

1) Click on the event link from your dashboard:


2) Now go onto the questionnaire where you have the expired document. This questionnaire will be visible with a 'red cross' next to it, as this indicates that the questionnaire is not complete / submitted.


3) Find the question which has an expired document:
4) Click on 'Drop files here to upload' and select the document you wish to upload / drag and drop file into this area:

5) Add expiry date


6) Submit questionnaire