I cannot see the Supplier Onboarding event my company was invited to?
What is the issue you're facing?
Solution
Check Your Onboarding Menu
If you were directly invited but cannot see the event on your main dashboard:
Click Onboarding in the top header menu to view all events assigned to your email address.
Click the event name link to open it.
Note: If the link isn't clickable, you likely haven't accepted the invitation yet or you only have View access and other users at your company with edit access that have been invited haven't yet accepted the invitation.
If the event hasn't yet been accepted and you click a link to the event you will see the 'You are not authorised to access this area' message. You'd need to ensure the invitation has been accepted before you can access the link.
What To Do If The Event Is Still Missing
If the event does not appear under Onboarding, or you are trying to update expired documents and cannot see the event, one of the following applies:
The email address you're logged in with was not directly invited: Ask the event host to add your email address as a contact.
You have already declined the invite: Ask the event host to send a new invitation.
How to Contact Your Event Host
To find out who your host is, check the original email invitation. Expand the "From" field in your email client to view the true sender’s email address and contact them directly.
Please note: Market Dojo Support cannot add contacts or re-invite users—only the host of the event can perform these actions for you.
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