My password does not work

My password does not work

What is the issue you're facing?

I am trying to log in but my password is not working. Why is this?

Solution

Firstly please try re-setting your password. The link for re-setting your password is here: https://secure.marketdojo.com/forgot_password?locale=en

If you have tried resetting your password, and it still does not work, please check that your browser is not storing the incorrect password. 

One way to verify this is to open your browser in Incognito mode, and ensure that passwords are not auto-completed.

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