My password does not work

My password does not work

What is the issue you're facing?

I am trying to log in but my password is not working. Why is this?

Solution

Firstly please try re-setting your password. The link for re-setting your password is here: https://secure.marketdojo.com/forgot_password?locale=en

If you have tried resetting your password, and it still does not work, please check that your browser is not storing the incorrect password. 

One way to verify this is to open your browser in Incognito mode, and ensure that passwords are not auto-completed.

    • Related Articles

    • How do I reset my password?

      I have forgotten my password and need to reset it, how do I do this? In order to reset your password you will need to follow the steps below. 1) On the login page, please click on the button 'Reset Password', 2) This will bring you to a new screen ...

    • I have tried to sign up but it says my email has been taken so how should I proceeded.

      What is the issue you're facing? I have tried to sign up but it says my email has been taken. What do I do now? Solution This usually happens when the person running the event has already registered you on your behalf. You may see a message like ...

    • I'm having issues logging in

      What's the issue you're facing? I'm having issues with logging in to Market Dojo. What can I do? Solution If you are experiencing an issue with logging in there are a few steps you can take. Reset your password Clear your browser cache and cookies ...

    • Can two people user the same login

      What is the issue you're facing? I have two users. Can they both use the same login to view events on Market Dojo? Solution It is possible for two people to review the auction with the same user details, however it is not recommended. The system is ...

    • How to change your email address on your account

      What is the issue you're facing? I am looking to change the email address associated with my account. How do I do this? Solution As a Participant: If you need to change your email address on your account you can do this on your profile. To get to ...