eSourcing: Frequently Asked Questions

Getting Started

What is Market Dojo?

Market Dojo is a UK based Software as a Service provider, offering on-demand procurement solutions.

Our eSourcing tool allows buyers and suppliers to collaborate effectively, storing all information in one central location. Buyers use our tool to run a range of eSourcing events, to identify the best value when purchasing goods or services, whether that’s quality or cost. Suppliers using Market Dojo for the first time can expect to be invited by a prospective buyer. 

Our solutions are used by companies all over the world and we have brought together thousands of new buyer-supplier relationships.

Will signing up for a Market Dojo account cost me anything?

No, Market Dojo is entirely free for suppliers.

How do I create an account?

You can create an account by clicking on the link in your event invitation email. If for any reason you have not received the email or the link does not work, you can visit www.marketdojo.com/signup to complete sign up.

What are the password credentials?

Market Dojo take security seriously. In order to ensure that security requirements are met, everyone registering with the tool must meet the below password credentials:

• Contains at least 10 characters

• Contains at least 1 number

• Contains at least 1 upper and 1 lower case letter

• Contains at least 1 special character.

Updating your Details

I have forgotten my password, how do I reset it?

If you have forgotten your password please visit www.marketdojo.com/forgot_password to receive a password reset email. If you are still experiencing any difficulties please contact Market Dojo directly.

How can I change my details?

Once you have created your account you can change your details via your profile section (to visit your profile please click on the small drop down icon next to your name in the top right hand corner). You can change all your details here but NOT your email address.

If you need to change your email address on your account please email Market Dojo support at support@marketdojo.com with your request to change the email address.

Event Invitations

How will I be invited to events?

You will be invited to events via email, so please keep an eye out for new invites.

How can I accept an event invitation?

You can accept your invitation by clicking on the green link in the invitation email or by visiting https://secure.marketdojo.com/events/invitations (see below).

Figure 3.1 - How to accept an invitation

Can I forward the event invitation to a colleague?

You can forward the event invitation internally, however the link inside the email is a ‘One click’ only link. If you have already clicked on the link, then for a colleague to join the event they will need to use the invite code which is included in the email.

How do I join an event with an invite code?

To join an event using an invite code, go to https://secure.marketdojo.com/events/invitations and add invite code here (see below).

Once you have done this your event Host will accept or decline your participation.

Figure 3.2 - How to use an invite code

Your Submission

How can I find out the details of the event?

After you accept an event you will automatically be taken to the overview section. The overview tab is accessible at all times during the event.

Figure 4.1 - How to view the overview tab

Please ensure you read all the details on this as it will include the following information:

• Your event brief

• Contact information for the Host of the event

• Event information including event name, event type, default currency and what happens in the event of a tied bid.

• Deadlines for questionnaires

• Start times for auctions

How do I complete the questionnaire?

If your event includes one or more questionnaires, these will available as tabs at the top of the event. Initially you will see the questionnaire and a small red cross, which means you are yet to have submitted your responses (see below).

Figure 4.2 - How to see which questionnaires need completing

Once you have completed the questionnaire a pop up box will appear asking if you wish to submit questionnaire (see below).

Figure 4.3 - Questionnaire completed pop-up box

Or you can also click on the ‘Submit Answers’ tab at the bottom of the screen (see below).

Figure 4.4 - How to submit questionnaire

You can save your progress at any point by clicking the ‘Save progress’ tab at the bottom of the questionnaire (see below).

  Figure 4.5 - How to save progress on a questionnaire

Once you have submitted your questionnaire, the red cross by the questionnaire name will change to a green cross.

Figure 4.6 - How to see if a questionnaire has been completed

How do I change my questionnaire responses after submission?

If you need to make any chances to your questionnaire you will need to send a message to the Host to allow you to resubmit your questionnaire. When the Host allows this you will receive an email.

How do I place a bid?

To place a bid firstly click on the relevant tab where you wish to place a bid (this could be RFQ/Qual Bid/Auction). Once there if you can click on the button next to the lot that says ‘Place Bid’ (see below).

Figure 4.7 - How to place a bid

Once you have clicked this, please enter your price and click on the ‘Submit’ button. A pop up will then appear for you to confirm your bid (see below). Click the OK button and bid will be placed.

Figure 4.8 - Pop up box to confirm placing bid

How do I download documents?

To download any documents in relation to your event please visit the documents tab (which can be found to the top right hand side of the event).

How can I delete documents I have uploaded?

If you need to delete any documents from the event that you have uploaded please contact the Host of the event to do this.

Participating in an Auction

What is a Qual Bid?

A qual bid (qualification bid) is your initial bid. If you are participating in an auction, your qual bid(s) will be placed before the auction starts and will act as your opening bid.

Will the auction be ranked?

This information will be provided in the overview.

What is a minimum price change?

When the host creates an event they set a ‘Minimum price change’ limit, this is to help reduce errors. For example if a host sets a minimum price change of 1% - 10% and the current price is £100 and you accidently enter a price of £9.65 instead of £96.50 the system will recognise this bid is outside the 10% range so will not accept this bid. The minimum price range only applies to each individual bid, and not the total amount which you can bid on within an auction.

What is a dynamic close period?

A dynamic close period can be added to an event to ensure that all suppliers have the opportunity to respond to last-minute bids before the time runs out. As many have probably experienced in auctions with companies such as eBay, you could be winning an auction throughout and then in that final second you get outbid and therefore do not win the auction. With a dynamic close period this does not happen. The host determines the length of the dynamic close period. For example if the host sets a 5 min period, then if a bid gets placed within the last 5 minutes of the auction, the time will go back up to 5 minutes and this will continue until there are no more bids. If an auction you are participating in has a dynamic close period attached to it, this will be clearly stated on the overview tab, however you should always keep an eye out on the messages bar as sometimes hosts will change this during an auction.

How can I delete a bid?

If you need to delete a bid during an auction please use the messages tab to contact the host.

Contact

How do I contact/message the host during an event?

If you wish to contact the host we recommend using the ‘Messages’ tab on the top right-hand side of the event as this will send them a direct message (see below).

Figure 6.1 - Where is the messages tab.

However if you have any urgent queries you can also use the contact information provided on the overview tab.

Who do I contact if I am experiencing any technical difficulties?

If you are experiencing any technical difficulties with the tool please contact Market Dojo directly via email to support@marketdojo.com or call +44 (0) 117 456 6813 or by using the live chat option through the Help Dojo Portal (see below).