How do I allow a supplier to change their responses on a submitted questionnaire?

How do I allow a supplier to change their responses on a submitted questionnaire?

What's the issue you're facing?

I need to allow a supplier to amend a response in a questionnaire they have submitted within Supplier Onboarding. How can I allow them to change this?

Solution

To allow a supplier to change their response to a submitted questionnaire you would need to allow re-submission on that questionnaire. The below steps explain how to do this:
  1. Click on the 'Participant Summary' tab:

  1. Then search and select the supplier you wish to allow re-submission on. You can also use the filter option to search for their email address/company name:

  1. Once you've opened your suppliers profile, click on the 'Decision' tab:

  1. To the right hand side of the questionnaires, you will see a dropdown called 'Actions', click on this and an option named 'Allow re-sub'.
  2. Once you click this the system will then allow your supplier to amend their responses and re-submit their questionnaire.


Note: Your supplier will receive an automated email to let them know the questionnaire has been re-opened.
           Please also note that allowing a resubmission will reset the supplier back through the approvals process for which they are assigned.

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