How do I send a message to my suppliers?
What is the problem you're facing?
I want to send a message during an event to my suppliers, how do I do this?
Host Side
Host to Participant Messaging
When first arriving to the messages tab, you will be presented with a splash screen notifying you there are no current messages, and the option to 'Compose Message'.
On click, a pop-up will appear where you can compose the body of the message and select the individuals you would like it to be sent to.
To ensure you find the right individuals, default filtering options are available based on submission progression, as well as free-text searching.
With one or many contacts added as recipients, clicking 'Send Message' will send the email to those individuals, and close the pop-up, and prompt an update in the UI.
A new channel will be created per supplier the message was sent to, rather than the previous group message display.
The channels show on the left-hand panel with the company name, lead contact and an icon indicating any additional contacts added to the discussion.
Clicking into one of those channels, the sent message will appear, alongside who sent it, their role and the time.
Future messages can then be sent using the text box at the bottom of the feed, these will similarly trigger emails to the participants included.
Responses from participants will show on the left of the feed, and are clearly labelled as originating from a participant user, alongside messages from other host users.
At any time, you may choose the 'Compose Message' option at the top to create a new channel for a supplier not yet messaged, or to send a bulk update.
Bulk updates sent in this way will be added to existing feeds for suppliers who have previously been contacted, and create new channels for those whom have not.
Additionally, users can click Download to get a transcript of the feed being viewed, favourite messages, mark channels as read or unread, filter for unread channels, and view System only messages from the top filtering system.
Host to Host Messaging
We would also recommend keeping all internal communication around the event within the platform so that it can be handed over easily if required, or audited quickly.
From the 'Compose Message' pop-up the tabbing system allows you to switch to 'Host' messaging mode.
Within this screen you can compose your message and find the correct individuals to notify, either by filtering based on role, or searching for them personally.
On 'Send Message' they will receive an email and the content of the message will show in the feed.
You can easily see host-to-host messages as highlighted within the tabbing system.
There is no left-hand panel present for host-to-host messaging as all messages are visible to all users within a single feed.
Your messages will show on the right, with other host's contributions on the left.
You can also choose to send a new message by using the text-box below the feed.
Please note that currently this will not trigger an email, to prevent mass emails to everyone with view access, however tagging functionality is coming soon to allow targeted email notifications.
Participants Side
As per the host-to-host messaging, participants will see all messages within a single feed, with the indicators for host, participant and self sent messages.
They are also able to quickly view any automated messages e.g. for auction pauses, from the dedicated System tab.
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