Many thanks to those of you who recently responded to our NPS survey; we’re always grateful to receive feedback and look at areas to improve.
We wanted to share the findings of the survey, what we plan to do next, and let you know how to get involved in shaping the future of our products.
We have always prided ourselves on our easy-to-use functionality and that was reflected in many of the responses we had: “The overall product is best in class”, “functionality of the tool is good and easily customisable”.
This is something we work really hard to upkeep; with each new feature going through many rounds of internal & external feedback to ensure it meets usability standards.
Alongside a great tool, we have created a team that is enthusiastic about helping our users get the most out of it! We were delighted to have this highlighted by a number of respondents: “Support is also excellent”, “[industry leading] support and engagement”.
Our support and customer success teams are constantly seeking new ways to improve the resources available to end users; with an ever expanding knowledge base, revamped services packages and more success personnel brought in to accommodate your queries. If you are interested in learning more about our customer experience packages to support and accelerate your success , learn more here.
We always appreciate the insights you share with us, whether through day-to-day conversations or through feedback channels like our NPS survey. It’s one of the most valuable ways we can learn what’s working and, more importantly, where we can do better.
As our user base has grown and configurations have become more advanced, we’ve recognised that some areas of the platform - particularly page performance and vendor experience don’t always meet the high standards we set for ourselves.
One piece of feedback that stood out was:
“Dojo seems cumbersome for vendors to submit a quote”.
This is something we take seriously. Simplicity and usability are at the heart of Market Dojo, so we’ve taken this feedback on board and put a plan in place to make meaningful improvements, with a focus on performance, clarity, and reducing friction for all users.
We will commit permanent resources for the next 6 months to look at performance across the platform, whilst continuing to do the good work toward usability and innovation we can already shout about.
Key candidates for work are; questionnaires in both Sourcing & Onboarding, large advanced lots and messaging
We have made a good start this quarter; by already decreasing the time for a supplier to submit a 300 question questionnaire by 92%, and hosts loading an unscored 300 question questionnaire by 55%.
In Q1 of 2025, we committed similar time to a specified area of the tool; the Contracts list view, reducing the load time by 55%, and were delighted to see the impact this has already had; “We have had some issues with the speed [...] of the contracts solution. The speed has now improved and fixes have been applied to some of the issues we raised”.
We would like to hear from more of our users; to gain a better understanding of what we are doing well and what we could improve.
This NPS is just the first of a quarterly survey, the Q2 (May) survey is now open, so please take the time to submit your response here. Entry closes 12th June 2025.
Alongside this, we will work with our Customer Advisory Board to vet any new features, ensuring we’re making our solutions suitable to as many of our users as possible.
If you’re interested in joining please reach out to your account manager, and our product team will reach out to you.