Participant
Why is my supplier email address showing as “Invalid email”?
What is the issue you're facing? I have invited a supplier, however the status of the supplier has updated to 'Invalid email'. Why is this and is there anything I can do? Solution If a suppliers status is showing as 'Invalid email' there could be ...
How do I change the categories assigned to a supplier?
What is the issue you're facing? I have assigned properties to my supplier and would like to update these. How do I do this? Solution You will need to navigate to: Navigate to your supplier within Supplier Onboarding Click on the Supplier Details tab ...
How do I change which approval steps a supplier goes through?
What is the issue you're facing? I would like to amend the approval set that is assigned to a supplier. How can I do this? Solution To amend the approval set that is assigned to a supplier you need to: Navigate to the relevant supplier. Go to the ...
How can I view contracts associated with a supplier?
What is the issue you're facing? I would like to check what contracts are associated to my supplier in Supplier Onboarding. How can I do this? Solution To check if any contracts are assigned to your supplier in Supplier Onboarding you need to: ...
How do I change the suppliers language?
What is the issue you're facing? I would like to amend the language that notifications go out to my supplier in. How do I do this? Solution By default the notifications will be sent out to suppliers in the language that they have setup on their ...
How do I add a new document to a supplier?
Issue you are facing I am trying to add a new document to a supplier. How can I do this? Solution In order to add a new document to a supplier within your Onboarding event you would need to follow the below process. 1. Navigate to the supplier record ...
How do I edit a contact?
Issue you are facing I want to edit a contact on one of my suppliers, how can I do this? Solution Once an address has been invited as a contact to your Supplier Onboarding event it is not then possible to amend the email address of that contact. You ...
How can I view all of the documents associated to a supplier?
What is the issue you are facing? I want to view all of the documents associated to a supplier within supplier Onboarding. How can I do this? Solution To view all of the documents associated with a suppliers submission in Onboarding you will need to ...
How do I change the owner of a supplier?
What is the issue you're facing? I want to change the owner of a supplier within Onboarding. How do I do this? Solution In order to change the owner of a supplier in Onboarding you would first of all need the relevant permissions for that supplier. ...
What does the Decision Status in Supplier Onboarding mean?
What's the issue you're facing? In Supplier Onboarding I would like to understand what the Decision status is, what the status' can be and what the status' means. Solution The Decision staus denotes whether or not Status Meaning In Progress This ...
What do the different participant status' mean in Supplier Onboarding?
What is the issue you're facing? I would like to understand what all of the different participant status' are in Supplier Onboarding and what they all mean? Solution In the onboarding or event process, suppliers can be assigned different statuses to ...
How do I see the history of a supplier in Supplier Onboarding?
What is the issue you're facing? I would like to be able to see the history of what has happened with one of my suppliers in Onboarding (SIM), how can I do this? Solution Log into your Market Dojo platform & go to "Onboarding". Navigate to the ...
How do I add another contact to an existing supplier?
What is the issue you're facing? I would like to add a new contact to one of my suppliers. How do I do this? Solution To add a new contact please follow the below steps: 1) Go onto the Supplier where you wish to add a new contact. 2) Click on the tab ...